• Course overview

    Eligibility: Open to South Gloucestershire Council Adult Social Care staff and commissioning staff who collect or record EDI information in their role.

    Conversations about identity and protected characteristics can feel challenging. Staff may be concerned about using the wrong language, causing offence, or explaining why this information is being collected. This interactive, in-person course, delivered by SARI, will help you approach these conversations with greater confidence, sensitivity and clarity.

    The session explores the importance of collecting accurate equality, diversity and inclusion (EDI) data, and how it supports a better understanding of the people who access our services. You will examine how EDI information can help identify inequalities, inform more personalised support, improve services and ensure people are recognised as whole individuals. The course also covers identity, culture, intersectionality, disproportionality and the legal context for the collection of equality data.

    Through a range of practical and reflective activities in a safe environment, you will develop the skills and confidence to have meaningful conversations about identity and protected characteristics. Activities may include group discussions, film clips, podcasts, case scenarios, skills practice, script-writing exercises, and sharing examples of effective language and approaches. The session concludes with an opportunity to reflect on your own practice and identify practical actions you can take in your role.

    Learning outcomes

    As a result of this course, you will be able to:

    • Apply trauma-informed principles, including safety, trust, choice and cultural consideration, to conversations.
    • Describe how EDI information can identify gaps, disparities and underserved groups.
    • Explain clearly and respectfully why EDI information is being requested.
    • Recognise how culture, identity and intersectionality can influence people’s experiences and needs.
    • Explain why accurate EDI data collection is important for individuals, services and equitable outcomes.
    • Identify actions to improve EDI data conversations and recording within your own practice.
    • Practise strategies for handling sensitive or difficult EDI data conversations.
    • Use appropriate and inclusive language when discussing identity and protected characteristics.
    • Reflect on barriers to good data collection and identify practical ways to address them.

    Charges

    This course is fully funded. When you sign up you'll be able to book your place for free.

    Please refer to our terms and conditions for more information.

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    Course activities to complete

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