Assertiveness is a vital life skill that everyone can benefit from understanding and improving. Developing assertiveness can lead to more productive conversations and better communication overall. This e-module provides valuable information about different types of communication and helps you understand how to use assertive behaviour effectively in the workplace. Throughout this e-module, you will explore various types of communication, including assertive, non-assertive, aggressive, and passive-aggressive behaviours. You will also gain insights into cultural and other differences in communication, enhancing your ability to navigate diverse interactions. By the end of this e-module, you will have increased your skills and awareness needed to approach conversations differently and achieve the outcomes you desire.
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