Communication is the process of sharing information between two or more people. Among other things, this information can take the form of requests, ideas, thoughts, feelings, and questions. The key word here is process. Communication is a series of steps—a process—taken by both a sender and a receiver to exchange information. This course will explain the fundamentals of communication, what can get in the way of verbal, nonverbal and written communication and how you can change how you communicate to ensure it is as effective as possible.
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