• Public Health

    Making Every Contact Count

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    Course overview



    Eligibility: This course is open to for anyone who works in Bristol, North Somerset or South Gloucestershire

    This three-hour interactive course focuses on developing open conversation skills. Delegates will learn techniques to engage service users, clients, or patients in ways that empower decision-making and improve outcomes without giving directives. It is designed for professionals working in Bristol, North Somerset, or South Gloucestershire. Making Every Contact Count (MECC) is an approach to behaviour change that supports staff to make the most of the everyday interactions that they have with people. Rather than telling others what to do MECC is about recognising opportunities to talk to people, using the skills of asking and listening. MECC training develops conversational skills, with a particular focus on how to adopt open conversation skill techniques. 

     MECC is for everyone, it is not restricted to one person, profession or organisation. MECC is a very brief behaviour change intervention. It is particularly useful for frontline, customer-facing workers who typically engage with people for a shorter period of time to provide information and signpost, for example a receptionist or community connector. However, MECC training is also a fantastic basis for staff who work with people for a more extended period, such as health and social care workers, as it provides an excellent foundation and complements other training, such as coaching and mentoring. Please let us know if you can no longer attend this course so someone else can benefit from your training place. If you have any questions please contact publichealthtraining@southglos.gov.uk

    Learning outcomes

    As a result of this course, you will have knowledge and skills in the following areas:

    • Staff report improvements in job satisfaction, increasing professional empathy, greater team bonding and a positive effect on organisational culture.
    • MECC supports people to take the first steps towards leading healthier lives – which has the potential to reduce demand on health and social care services over the medium to long-term.
    • MECC offers a different way of interacting with people which may help to bring up different issues and provide staff with different options for supporting people.

    Charges

    This course is fully funded. When you sign up you'll be able to book your place for free.

    Please refer to our terms and conditions for more information.

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    Course activities to complete

    • If you are eligible for this course, please go to the top of this page and click sign up, you’ll then be able to book a place and access the activities below.


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