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Eligibility: This course is open to managers in Children's Social Care.
This interactive training session is tailored for managers who are new to complaints handling. It provides a comprehensive introduction to the Complaints Team and outlines our core responsibilities, including managing feedback and ensuring compliance with information governance standards.
Participants will explore the value of feedback and its vital role in driving continuous improvement across services. The session covers the three primary complaints procedures—Children’s, Adults’, and Corporate—clarifying when each process applies and how they differ.
We will review the statutory complaints framework, including what constitutes a Children Act complaint, who is eligible to make complaints, and which matters fall outside the formal complaints remit.
Managers will gain a clear understanding of statutory timescales and the three stages of the complaints process. The session also introduces practical tools and resources, including the comprehensive Complaints Toolkit, to support managers in responding to complaints effectively and confidently.
As a result of this course, you will have knowledge and skills in the following areas:
This course is fully funded. When you sign up you'll be able to book your place for free.
Please refer to our terms and conditions for more information.
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