• Joint Adults and Children's Training

    Managing Challenging Conversations and Conflict (Childrens and Adults)

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    Course overview



    Eligibility: This course is open to safeguarding professionals from all organisations.

    This course is designed for safeguarding professionals from all organisations. It aims to support professional practice in line with recommendations from national and local case reviews.

    Many safeguarding practice reviews, relating to the abuse and harm of both children and adults, highlight the need for improved practice, particularly in critical thinking and professional challenge.

    It is crucial that multi-agency social care professionals feel supported in their practice and develop skills in this area.

    The ability and confidence to ask probing, sometimes uncomfortable questions, share unwelcome news, or challenge others in safeguarding and protection practice can be daunting and affects many professionals working to protect children and adults.

    Delegates will engage in scenario-based development, share their experiences, and reflect on and apply their knowledge and skills. This course will enhance professional confidence in managing challenging conversations and conflicts, aiding in the effective use of professional curiosity.

    The workshop's facilitative style creates a safe environment to learn and try out new techniques. Attendees will be encouraged to participate individually, in class discussions, and in small group activities.

    Learning outcomes

    As a result of this course, you will be able to:

    • Identify and use techniques to overcome communication barriers.
    • Prepare and structure difficult messages and manage challenging conversations effectively.
    • Define conflict and recognise its indicators.
    • Explain positions and interests, and why conflict is challenging to resolve.
    • Identify the stages of conflict and use methods of dealing with it.
    • Facilitate effective communication in difficult circumstances.

    Charges

    The charge for this course or event is £115.00. However, if your organisation contributes to the safeguarding board, or you are South Gloucestershire Council social care staff you will be entitled to a fully funded place. Fully funded places may be subject to a non-attendance or late cancellation fee.

    When you sign up you'll be able to book your place. For those bookings that are not fully funded, we will contact you to arrange payment until we are ready to accept online payments.

    Please refer to our terms and conditions for more information.

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    Course activities to complete

    • If you are eligible for this course, please go to the top of this page and click sign up, you’ll then be able to book a place and access the activities below.


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